Privacy Notice

Players Party Rooms

We believe in being open and honest about how we use your data. This notice explains exactly what we collect, why we collect it, and how it’s used to deliver your PLAYERS experience.

Who we are

Players Party Rooms is the data controller responsible for your personal data.

If you have any questions about this privacy notice or how we handle your data, please contact us at hello@playerspartyrooms.com .

What information we collect, use, and why

To provide services and manage bookings, we collect and use:

Names and contact details;
Date of birth (where relevant, including age verification);
Booking and purchase history;
Information for loyalty program use;
Photographs or video recordings;
Information relating to compliments or complaints.

For marketing and service updates, we collect and use:

Names and contact details;
Marketing preferences;
Photos or videos (where used for promotional purposes).

For dealing with queries, complaints, or claims, we collect and use:

Names and contact details;
Payment details (where relevant);
CCTV footage and video recordings of public areas;
Correspondence and communications.

Lawful bases for processing data

Under UK data protection law, we must have a lawful basis for processing your personal data. You can find out more about lawful bases, your data protection rights and exemptions on the Information Commissioner’s Office website.

Providing services and bookings

Contract – processing is necessary to fulfil bookings and provide services.
Legitimate interests – to operate and improve our services efficiently.

Marketing Communications

Consent – we will only send marketing communications where you have agreed.
You can withdraw your consent at any time.

CCTV and venue safety

Legitimate interests – we use CCTV in public areas to ensure the safety of customers and staff, prevent crime, and investigate incidents.

Photography and videography

Legitimate interests – we may take photographs or videos at our venue for promotional purposes.
Clear signage will be displayed where this applies.
If you do not wish to be photographed or recorded, please inform a member of staff or the photographer, and we will take reasonable steps to respect your preference.

Handling complaints or legal matters

Legitimate interests – to manage and resolve issues.
Legal obligation – where required for compliance or legal claims.

Your data protection rights

You have rights under data protection law. More information is available from the Information Commissioner’s Office. You have the right to:

Access – request copies of your personal data. You can request other information such as details about where we get personal information from and who we share personal information with. However, some exemptions might affect completeness of information received.

Rectification – correct inaccurate or incomplete data.

Erasure – request deletion of your data.

Restriction – limit how we use your data.

Object – object to certain processing (e.g. marketing).

Data portability – request transfer of your data.

Withdraw consent – where processing is based on consent.

To exercise your rights, contact us using the details above.

Where we get personal information from

We obtain personal data:

Directly from you (e.g. bookings, enquiries);
From CCTV systems and other recordings.
From publicly available sources (where relevant).
From booking platforms or marketing providers (where applicable and compliant).

How long we keep your information

We retain your personal data in line with GDPR regulations and use it solely to improve your experience with us. You have the right to withdraw your consent and request removal of your data at any time by contacting us directly.

Who we share information with

Data processors

PLAYERS works with a carefully selected network of trusted third-party providers to manage bookings, process payments, and keep our operations running smoothly. Any data shared with these partners is done so strictly on a need-to-know basis and in full compliance with GDPR.

Other organisations

We may share information with regulatory authorities, law enforcement and, safeguarding and compliance organisations where necessary.

How to complain

If you have concerns about how we use your personal data, please contact us first.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office:
https://www.ico.org.uk/make-a-complaint

Last updated: May 2026

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