We offer a time-sensitive refund policy on all bookings made. To cancel, we prefer you to call us by telephone or send an email; cancellation requests left on a voicemail, email or messages on social media cannot be guaranteed.
By booking with Players Entertainment, you acknowledge and agree to the following policy:
Free cancellations are allowed up to 72 hours before the booking with the following exceptions:
S1, S2, VIP CLUB, CLUB PLUS: Free cancellation 3 months before the booking.
E-Lounge: Free cancellation 6 months before the booking.
In the event of a technical issue with any in-room entertainment equipment, including but not limited to speakers and music systems. Staff will make all reasonable efforts to resolve the issue promptly. If the issue cannot be solved in a timely manner, we will offer an alternative room of similar capacity, subject to availability. If no suitable alternative is available, we will offer appropriate compensation, not exceeding the value of the room hire fee.
Any subsequent payments made towards the booking (such as pre-ordered food and drinks packages) will be refunded in full.
